Your property's personality + my personality   =   Guest's best experience

Guests receive

• a sophisticated level of customer service with a smile
• an emotional connection, and
• an understanding of their needs contributing to the enhancement of their experience at your Inn.
  



Inn Owners capitalize


• on the entrepreneurial drive and
• professional attitude as well as the
• diverse background and
• successful ability to multitask

I am actively looking for my next career opportunity, either in inn/boutique hotel management or quality assurance. My ability to build relationships at an exceptional property, where the guests is most important and the staff does "whatever it takes" to satisfy those discriminating guests and assist in achieving memorable experiences are where I have excelled. A detail of some of the life's journey is appears below:

My Journey  INN  Hospitality

After a diverse business career including corporate recruitment, advertising sales, Doris Duke's (the tobacco heiress) personal assistant , and managing complex processes and databases for Fortune 500 companies, specifically in sales operations, I took a risk and moved to the hospitality industry.

I jumped into innkeeping aggressively by first obtaining formal training from both Oates & Bredfeldt and the Professional Association of Innkeepers International (PAII).

My first three Manager-Innkeeper assignments were at the Ellis River House (an 20 room romantic inn in Jackson, NH), The Inn at Harbor Hill Marina (a 9 room waterfront B&B in Niantic CT) and the Copper Beech Inn (a full service, 13 room retreat in Essex CT). Each property was unique in its business goals and objectives. I was instrumental at the Copper Beech Inn, achieving the honor of becoming a Select Registry, Distinguished Inns of America inn during my tenure. All properties offered both challenges and learning opportunities, but also reaffirmed my commitment to servicing the guests and my goal of owning a country inn. As each guest visited, my customer service skills were fine-tuned. Daily Operations of the Inns had similarities and guest requests and details became intuitive.

Continuing my journey in the service industry, the opportunity presented itself to be a General Manager at the Brandywine Suites Hotel in downtown Wilmington, DE. As an urban 49-suite boutique hotel, under new ownership, I was tasked with executing the implementation of the hotel becoming a Choice Hotel, Clarion Collection member. The new brand standards to an upscale boutique hotel required a complete renovation. The tag line for the property was " a country inn in the city" because it had the personal service of my staff and myself and it was the smallest hotel in town, nestled between some towering buildings. The owners sold the hotel prior to the flag.

Now that that challenge was behind me, I was looking forward to managing within a larger property, preferably luxurious inn with sophisticated travelers. I landed a newly created position at The Bellmoor Inn & Spa in Rehoboth Beach, DE, offering the warmth and comfort of a friend's seaside home. For the resort season, I was the Guest Relations Manager at this 78 room Select Registry property.

All these experiences have sharpened my operational experience and turnaround skills. Each property needed some TLC and an eye for detail of what it needed to get to the next level. Always looking to improve on what is already good.

Service started for me as a teenager at a bakery in my hometown and then I moved to a 500-seat restaurant and learning the Food side of hospitality.

The rest as they say is History and as for the journey, to be continued…..